Product defects are a costly cross-functional challenge in software companies. Waypoint AI automates triage, investigation, and resolution, helping support teams manage complex issues faster, engineers debug smarter, and incident commanders stay on top of every escalation. The team is on a mission to transform support into a strategic advantage.

Waypoint AI tackles one of the most overlooked but costly inefficiencies in engineering: escalations. Their AI-native approach does not just assist, it autonomously resolves. We are excited to back a standout team with deep technical insight, a differentiated product that integrates seamlessly with existing workflows, and early validation from industry leaders.